Riello UPS aspires to be the leading manufacturer of uninterruptible power supplies in the UK. To meet this bold ambition we are unapologetically committed to putting our customers first.
We provide you with high-quality, value for money products that deliver exceptional performance, reliability and efficiency.
We offer you unparalleled pre and post-sales support and advice to ensure your exact needs are met.
And we build long-lasting, genuine relationships to make sure you get the absolute best from your UPS. This includes 24/7/365 technical support from our expert team and a comprehensive range of industry-leading UPS maintenance plans and onsite services tailored to suit your specific requirements.
Underpinning these underlying principles are our core Riello UPS brand values:
Ethics & Integrity
We pride ourselves on our honesty, transparency and expertise. The way we operate gives you – the customer – control. We work alongside you every step of the way to deliver customised solutions best-suited to meeting your needs. This includes free site surveys and full access to the expertise of our team.
Our maintenance contracts, warranties and other terms and conditions are clear and jargon-free. We don’t believe in restrictive T&Cs, clarity is key. And unlike other suppliers, we don’t believe in automatic contract renewals either – it’s your choice and always will be.
Passion For Our Work
Many of our team have been part of the Riello UPS family for 10, 20 or even 30+ years. Whether it’s our service engineers out on the road or our office-based sales, technical and support teams, our industry knowledge and experience is unsurpassed.
Our team are given all the resources, training and support they need to do the best they can for our customers. And when they achieve success, they’re recognised and rewarded for their efforts. This helps to foster an environment of mutual respect and encourage extraordinary teamwork.
Quality In Everything We Do
We’re constantly looking for ways to improve our products and processes. Thanks to our state-of-the art R&D centres and outstanding technical minds, our product range features solutions made using the most advanced technologies that guarantee optimum performance.
Because all our products are designed and manufactured in-house, we have complete confidence in their quality. That’s why we offer you the ultimate peace of mind of 5 year extended warranties as standard on all UPS up to and including 3 kVA.
Our team are highly-trained and motivated professionals dedicated to delivering the very best. For example, all our service engineers must successfully complete a rigorous Certified Engineers Programme proving their skills and competence before they’re ever allowed to work for you.
Results-Focused & Committed To Customer Satisfaction
We commit to finding you the right solution at the right price, complemented with the right training and the right aftercare too.
Our entire approach is focused on not just meeting but exceeding your expectations. With the largest stockholding of UPS in the country, next-day or even same-day delivery is possible.
While our emergency response times for maintenance plan customers are 100% guaranteed. Through our Diamond coverage, we’re the first UPS supplier in the UK to commit to not just a response time but a fix time too.