Reduce Downtime Risk With Proactive UPS Maintenance
UPS systems contain critical components that naturally degrade over time, including batteries, capacitors, cooling fans, and power electronics.
Without regular servicing and preventative maintenance, hidden faults may only become apparent during a mains failure or power disturbance – when system reliability is most important.
Proactive UPS maintenance helps:
- Reduce downtime risk
- Identify faults before failure
- Improve operational reliability
- Extend equipment lifespan
- Maintain system efficiency
- Protect your critical infrastructure.
Riello UPS sets the industry standard for superior UPS maintenance. We offer bespoke plans tailored to your needs. You’re in complete control and can choose the level of maintenance support you require.
Our UPS maintenance plans are built upon these core principles:
- Clarity: 100% guaranteed response and fix times, no hidden charges
- Custom: bespoke support and UPS maintenance contracts tailored to the customer’s needs
- Competence: UK-based technical support, all engineers are fully-trained and certified
- Coverage: 24/7 availability, nationwide stock of spare parts, thermal imaging, replacement fans, remote monitoring, on-site crash kits
Speak To A UPS Maintenance Specialist
(For details about battery replacement and other battery services, visit our UPS Battery Maintenance page; for generator services see Generator Maintenance)
EMERGENCY RESPONSE TIMES
When downtime strikes and you’ve got a fault that needs fixing, we offer a range of emergency response times to best suit your needs.
Our range of UPS maintenance plans commit to guaranteed response times, rather than simply the ‘best endeavours’ of a warranty. When you take out a UPS maintenance contract with Riello UPS, you can be assured that you’re the top priority:
DIAMOND UPS MAINTENANCE – THE JEWEL IN OUR CROWN
Through our premium Diamond UPS maintenance package, we’re the first UK-based UPS company to commit to not only a guaranteed response time, but a fix time too.
Our pioneering maintenance plan for UPS systems combines an emergency response time inside 4 hours with a pledge to fix the fault inside a further 8 hours. It provides ultimate peace of mind for the most business-critical environments where downtime simply isn’t an option.
And unlike other UPS maintenance companies, where contracts often aren’t worth the paper they’re written on, we back our words up with actions. If we don’t meet these challenging targets, we’ll pay you compensation for the inconvenience.
Because when we make promises, you can rely on us to deliver them.
Service Level Agreements With Substance
Riello UPS maintenance plans can cover equipment that’s both inside and outside of its warranty periods. They are also available for Riello UPS and third-party products.
24-7 Technical Support
Our UK-based team is just a phone call away through a single dedicated hotline
Rapid Response
100% guaranteed emergency response (and fix) times to suit your needs
Fully-Certified Engineers
All engineers (in-house and authorised service partners) must successfully pass our Certified Engineer training programme
Speedy Spare Parts
We store parts in several locations across the UK so they’re with you as quickly as possible, often within hours of a fault being reported
On-Site Crash Kits
Flight cases full of key components and spares available for the most business-critical locations
Clarity Over Consumables
Apart from batteries and capacitors, all replacement parts and components are covered, including replacement fans
No Hidden Costs
Labour costs, including battery replacement labour, included provided it takes place during normal working hours (NB not applicable for Lite plans)
UPS Health Checks
Annual Preventive Maintenance Visit (PMV) by a fully-certified UPS engineer
Free Software Updates
Firmware upgrades installed during every PMV so your system is up-to-date
Thermal Imaging
Cutting-edge thermal imaging technology included as standard during UPS health checks to accurately identify heat-related faults
Remote Monitoring
Our Riello Connect service gives you the peace of mind of having our team of trained technicians monitoring your UPS around the clock
Optional Extras
Our expert team offers a range of added-value services including load bank testing, impedance testing, and battery testing
Contract Control
Unlike other providers, there are no automatic contract renewals – the choice is entirely yours
Please note, while many of these features are included as standard, some are optional or only available with specific maintenance plans. Contact our Riello UPS service team for further details and to discuss your specific requirements.
Complete Critical Power Maintenance
Riello UPS provides integrated maintenance support for both your UPS systems and standby generators as part of a comprehensive critical power strategy.
By managing your entire backup power infrastructure through a single provider, you benefit from:
- Simplified support management
- Coordinated maintenance scheduling
- Improved resilience planning
- Faster issue resolution
- Reduced operational complexity.
This integrated approach helps ensure continuity across your entire critical power environment.
