Warranty Periods
Riello UPS warranty periods and terms are some of the best in the industry. Warranty extension is also available up to five years on selected models.
Riello UPS warrants each new product to be free from defects in material and workmanship for a product dependent period (see below) beginning from the date of invoice unless otherwise arranged.
Inside the UK the standard warranty covers non-consumable parts and labour, when operated inside our published and operational guidelines. Batteries are treated as consumable parts and are covered for one year by the relevant battery manufacturer's warranty. The warranty of any UPS accessory matches that of the UPS it is installed with. Third party products such as generators have a one year warranty as provided the supplier.
Outside the UK, the standard warranty period for all products is one year, return to base and covers non-consumable parts and labour only.
2 years - Plug and Play UPS - Return To Base
Plug and Play Systems are UPS systems that have a factory fitted mains input lead and output sockets (10Amp 13Amp or 16Amp)
- iDialog
- Plug Dialog
- Win Dialog Plus
- Net Dialog
- Dialog Vision
- Dialog Plus
- Dialog Dual 3k3-4kVA
2 years - Hardwired Installation - On Site
1 year - Hardwired Installation - On Site
- Multi Dialog 10-80kVA
- Multi Plus 10-40kVA
- Master Dialog 10-200kVA
- Master Plus 100-800kVA
- Master Dialog 250-800kVA
- Riello UPS VDC Series Flywheel
Warranty can be extended up to 5 years and a separate 5 year warranty option is available for certain batteries.
Parts and repairs are provided with a 6 month warranty.
For more details please telephone or email our service team.